eleksistogel Privacy Policy

When you download the eleksistogel Android app or access our platform through an iOS browser, we collect data needed to verify your identity, process your deposits through DANA or e-wallet, and keep your account secure. This page describes what we collect, how we protect it, and what rights you have over your data. Our priority is transparency—we explain why we ask for each piece of information and what we do with it.

We understand that your data is personal. On eleksistogel, every decision to collect data has a purpose: KYC verification for legal compliance, payment confirmation to prevent fraud, device information to detect unauthorized logins, and activity logs to audit your account. We do not sell your data, and we share it only with processors who help us deliver the service—payment companies like mobile banking and local payment, identity verification partners, and our support team. Data outside your control is kept encrypted and access-logged.

If you have questions about how we handle your information, contact our support team. We respond to data access requests within fourteen calendar days during business hours, even around Idul Fitri when office schedules shift.

What we collect and why on eleksistogel

Account creation and KYC

When you create an account on eleksistogel, we ask for your email address, phone number, and a secure password. Before you can deposit, we require Know Your Customer (KYC) verification: we ask you to upload a clear photo of your government-issued ID (passport, national ID card, or driving licence) and a recent selfie. Our automated system checks the photo quality and compares it to the ID. Our compliance team then reviews both manually, typically within a few hours on weekdays. We collect this data because Indonesian law requires us to verify your identity before offering gaming and sportsbook services.

Payment and deposit data

We collect payment data tied to your account: the name of your DANA, e-wallet, mobile banking, or local payment wallet; your bank account number if you use online payment or e-wallet Virtual Account deposits; and a record of every transaction. This data is encrypted at rest and sent to payment processors over secure channels. We log deposit dates, amounts, and confirmation status so we can match your account balance to your actual deposits and detect duplicates or reversals. We do not store full card details—if you deposit via card, the payment processor stores that, not us. We keep deposit records for seven years to comply with Indonesian financial regulations.

Mobile app and device data

If you install the eleksistogel Android app, we collect your device model, operating system version, and a unique device identifier (Android ID) so we can detect if your account is accessed from an unfamiliar phone. We log the IP address, country, and timestamp of every login. If you enable push notifications, we store a notification token so we can send you alerts about withdrawals, bonus credits, or important account changes. On iOS, you access eleksistogel through a browser; we do not collect iOS Device ID, but we do log your browser type and IP address. You can disable notifications anytime in your account settings, and we delete the token immediately.

Activity and support data

We collect records of every bet, game played, and market selection you make. We log which games you access on Liga 1 football matches, which live dealer tables you join, and how long you stay in each session. We use this data to calculate your account balance, detect bonus abuse, and respond to disputes. If you contact our support team, we record your message, our reply, and the resolution. We keep support conversations for two years so we can respond to follow-up questions and address complaints thoroughly.

How we protect and share your data

We encrypt your password using industry-standard hashing so that even our staff cannot read it. Your KYC documents, payment details, and two-factor authentication codes are encrypted at rest on our servers. In transit, all data flows through TLS 1.3 encrypted channels. We do not store plain-text passwords, card details, or OTP codes. Access to sensitive data is role-based: only staff who need to verify a KYC document can see it, and only payment-processor staff can see your bank details. Every access is logged and audited monthly.

We share your data only when necessary: DANA, e-wallet, mobile banking, and local payment receive payment details to process your deposits and withdrawals; a third-party KYC verification service receives your ID and selfie to confirm you are who you claim; and our customer support team accesses your account history to help you. We do not share your data with marketers, analytics companies, or advertisers. Indonesian tax authorities may request account data under legal order; we will notify you unless law forbids it.

We use cookies to keep you logged in on your phone and desktop. These cookies expire after thirty days of inactivity. We do not use third-party cookies for tracking. If you disable cookies, you will need to log in every time you visit.

Your rights on eleksistogel

You have the right to ask us what data we hold about you, to download it in a portable format, to correct inaccurate information, to delete your account and associated data, and to restrict how we use your data. To exercise these rights, email our privacy officer and include your account email address. We respond within fourteen calendar days. If you delete your account, we retain your deposit and withdrawal records for seven years for tax and compliance purposes, but we delete your password, payment methods, and activity logs within thirty days. You cannot regain access after deletion.

eleksistogel is available only where local law permits. Your jurisdiction's laws may give you additional rights—for example, if you access eleksistogel from Surabaya, Bandung, or Medan, you may have specific rights under Indonesian data protection law. We comply with those laws alongside this policy. If you have a complaint, contact our support team first; if unresolved, you may escalate to your local data protection authority.